Reservation and Cancellation Policies
Payment is required to guarantee all reservations. Each adventure is subject to specific age, height and weight requirements. You and your party are responsible for knowing these requirements prior to making your reservation. If you book a reservation and a member of your party is outside the requirements of the trip you have reserved, you are not entitled to a refund if that party member cannot participate. We will work with you to select a more appropriate trip, if possible, for all to participate in. We strongly recommend consulting with all members of your party regarding specific requirements and calling us for our expert advice prior to booking your trip if there is any question of age, height and weight requirements for the adventure you are considering.
Individual Cancellation Policy
Reservations are subject to a 48 hour cancellation policy. If your party or any individual in your party cancels outside of 48 hours of your scheduled meeting time for your trip, you will receive a refund minus a $10 per person processing fee. Cancellations within 48 hours of your scheduled meeting time for your trip are not refundable. No refunds will be given for no shows.
Group Cancellation Policy
Any party booking as a group and receiving a group discount is subject to a 14 day cancellation policy. If your group or any individual in your group cancels outside of 14 days of your scheduled meeting time for your trip, you will receive a refund minus a $10 per person processing fee. Cancellations within 14 days to 48 hours of your scheduled meeting time for your trip are subject to a 50% cancellation fee. Final numbers for groups are due 48 hours prior to your scheduled meeting time for your trip and no refunds will be given within that time period. No refunds will be given for no shows.
On rare occasions it is necessary to delay the start of an adventure or temporarily suspend an adventure once it has begun. This is first and foremost for your safety, but we also know you are looking forward to the activity and we do not want to disappoint a single guest by cancelling the trip! We reserve the right to delay the start of an adventure up to 45 minutes due to weather conditions that may affect your safety. Once we have begun the adventure and are then forced to suspend it due to adverse weather conditions, we will transport you to a safe location and wait up to 45 minutes for the weather to clear before resuming the adventure. If we are unable to resume the adventure, we will either reschedule your trip for a later time or refund you for the portion of the adventure you were not able to complete. If we are unable to resume the adventure, we will either reschedule your trip for a later time or refund you in full.
Late Arrival Policy
Your scheduled meeting time is essential as it allows proper time for your check-in, trip preparation, safety instruction and tending to any last minute details. If you arrive later than your scheduled meeting time, even if it is due to no fault of your own, and we are not able to adequately prepare you and get you on your scheduled trip, you are not entitled to a refund. We will work with you to reschedule your trip but if that is not possible, you will not receive a refund.
A Final Note!
Please make sure everyone in your party has read and understands the reservation requirement, specific cancellation policy, delay policy and late arrival policy as this will keep misunderstandings and cancellation disputes to a minimum. Weather is not a cause for cancellation since our trips run rain or shine. We reserve the right to refuse service to anyone judged to be under the influence of drugs or alcohol, and no refunds will be given.